Privacy Policy

Introduction:

The Privacy Policy covers the practices for handling and securing your Personal Information by Heritage River Journeys Pvt. Ltd. (hereinafter “HRJ”).

This Privacy Policy is applicable to persons who purchase any product or services from HRJ through any Sales Channel of CC Avenue (such as website, mobile site, mobile app and offline channels including call centres and retail offices). This Privacy Policy also applies to persons who visit the HRJ offices or Sales Channels.

As a user or customer of HRJ, the person agrees with this Privacy Policy and the terms and conditions mentioned herein.

This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to gangesvoyager.com, gangesvoyer.co.uk and gangesvoyager.net.in websites. We recommend you review the privacy statements of the other parties with whom you interact.

What Personal Information we collect from you and how we use it?

‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers and any and all details that may be necessary from the customer.

When you visit Ganges Voyager’s websites, we may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider you are using, and anonymous statistical data. The website and mobile site uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or other services as described below.

Making a Purchase

In order to purchase travel and/or related services through our Websites, you must provide us with certain Personal Information such as your name, date of birth, nationality, passport number, e- mail address and the name or names of the person(s) traveling (if not you or if it is a companion who will travel with you). We require this information to process, fulfil and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travellers other than yourself, you must confirm and represent that each of these other travellers have agreed, in advance, that you may disclose their Personal Information to us.

Member Registration

If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:

1. Personal identification
2. To complete the reservations
3. To allow us to contact you for customer service purposes, if necessary
4. To customize the content of our website, mobile site and mobile app to strive to meet your specific needs; and
5. To make product or other improvements;
6. To confirm your new member registration and each reservation you make.

For registration:

From Agents we are collecting following information:

Name, Company, Position, Agent Type (tour operator, wholesaler, agency etc.), Phone, Email address, Fax, Website, Address (street, state, city, zip code, country).

From Direct Customers we are collecting following information:

Name, Login details including email address, birthdate, Gender, Phone, Address (street, state, city, zip code, and country).

Automatic Logging of Session Data:

We automatically log generic information about your devices connection to the Internet, which we call “session data”, that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the device. An IP address is a number that lets devices attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the website the user wishes to view. We collect session data because it helps us analyse such things as what items visitors are likely to click on most, the way visitors are clicking through the website/ mobile site/ mobile app, how many visitors are surfing to various pages on the website/ mobile site/ mobile app, how long visitors are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.This data is cleared when a user logs out or is idle for 20 minutes.

With whom your Personal Information is shared?

When you reserve or make a purchase through us, we must provide certain of your Personal Information to the airline, hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of your arrangements.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products/services) which will enable the customer to have better travel experience or to avail certain benefits specially made for HRJ’s Customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards etc.

We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, HRJ will hire a third party to act on our behalf for projects such as market- research surveys and contest-entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

What safeguards we have in place to protect your Personal Information?

All payments on the website, mobile site and mobile app are secured.

This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

In accordance with PCI compliance we do not store any credit card details on the website of Ganges Voyager. These are entered only in the systems belonging to our Payment Gateway CCAvenue who require this information for processing your credit card payments. The data passed between Web application and the database (FileMaker) is encrypted and security certificate is installed to ensure security of the data.

What other information should I know about my privacy?

Website, mobile site and mobile app contain links to other websites. Please note that when you click on one of these links, you are entering another website for which HRJ has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

In addition to the circumstances described above, HRJ may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of HRj or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if HRJ or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

You may always submit concerns regarding this Privacy Policy via email to info@gangesvoyager.com. HRJ’s Cruise Operations Team will respond to all reasonable concerns or inquiries.